At AEC – Auto Electrical Components, we are committed to ensuring your order is processed quickly and delivered safely. Please read the following shipping information before placing your order.
Order Processing
- Orders are processed Monday to Friday, excluding NSW public holidays.
- Orders placed before 2:00 PM AEST are generally dispatched the same business day if all items are in stock.
- Orders placed after the daily cut-off time, on weekends or public holidays, will be processed on the next business day.
- During peak periods, processing may take an additional 1–2 business days.
Shipping Within Australia
We ship Australia-wide using trusted courier services and Australia Post.
Estimated delivery times:
- Metro Areas: 2–5 business days
- Regional Areas: 3–7 business days
- Remote Areas: 5–10 business days
Delivery timeframes are estimates only and may vary due to weather events, courier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location, parcel size and weight.
From time to time we may offer free shipping promotions. Any promotional shipping offers will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking information to become active.
Authority to Leave
If you choose to give the courier authority to leave your parcel without a signature, AEC – Auto Electrical Components cannot accept responsibility for any loss, theft or damage after the parcel has been delivered.
Incorrect Shipping Address
Please ensure your shipping details are correct before completing your purchase.
If you need to change your delivery address after placing an order, contact us immediately. While we will do our best to assist, we cannot guarantee changes once an order has been processed or dispatched.
Additional shipping charges may apply if an order is returned due to an incorrect or incomplete address.
Lost or Delayed Parcels
If your parcel appears to be delayed beyond the estimated delivery timeframe, please contact us and we will investigate with the shipping carrier.
While we will assist wherever possible, delivery delays caused by the carrier are outside of our control.
Damaged Deliveries
If your order arrives damaged:
- Take clear photographs of the parcel and damaged item(s).
- Contact us within 48 hours of receiving your order.
- Do not dispose of the packaging until your claim has been assessed.
We will work with the carrier to resolve the issue as quickly as possible.
Out of Stock Items
Occasionally an item may become unavailable after your order has been placed.
If this occurs, we will contact you to offer one of the following options:
- Wait for the item to be restocked.
- Receive a suitable alternative (where available).
- Receive a refund for the unavailable item.
International Shipping
At this time, AEC – Auto Electrical Components ships within Australia only.
If international shipping becomes available in the future, this policy will be updated accordingly.